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Elements and Performance Criteria
Performance Evidence
Knowledge Evidence
The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:
legal and ethical considerations (national, state/territory and local) for problem gambling, and how these are applied in organisations and individual practice:codes of conduct discriminationduty of care human rights privacy, confidentiality and disclosurerecords management rights and responsibilities of workers, employers and clientsspecific legislation that affects gambling, including:state/territory Responsible Conduct of Gaming work role boundaries – responsibilities and limitations work health and safetytypes of gambling services in Australia and the different ways they are made availablekey gambling industry stakeholders and their interrelationshipscontext for work in problem gambling, including:sector values and philosophies historical – changing attitudes and approachescultural – factors that motivate people to gamblepolitical – current policy contexteconomic – links between economic conditions and levels of gambling, socioeconomic patterns, state revenue generationdefinitions and key indicators of problem gamblingstages of problem gamblingfeatures of responsible gambling graduated risks of some forms of gamblingpotential impacts of problem gamblingdifferent models of work in problem gambling, when and how they are used, including:individual counselling and therapyinternet and telephone counsellingworking with families and relationship counsellingcommunity awareness, development and educationassessment and referral servicesoutpatient servicespeer support/self helpcrisis situation responsesrelapse preventionharm minimisationgroup workfinancial counsellingcase managementresidential and inpatient servicesexistence and meaning of myths, chance, odds, randomness, gambling cycleproblem gambling assessment processes, including:range of issues to be covered types of assessment screens and toolsfactors influencing the current status of the client including:current or baseline levels of gambling behaviourreadiness to changephysical, emotional, financial, legal and psychosocial state and immediate needs in these areasgambling and other issues in the familyfactors for consideration when working with different types of clients:client of different agesdifferent gender communication stylesmandated and voluntary clientsAboriginal and/or Torres Strait Islander peopleculturally and linguistically diverse peopleconsiderations when working with clients at risk of self-harm, suicide or with mental health issuescoexisting issues potentially impacting on the client, how to respond and sources for referral:housingemploymentfinanciallegalrelationship case management principles and processesreferral agencies for people with problem gamblingcommunication techniques, including:effective use of body languageparaphrasingreflecting feelingsopen and closed questioning or probingsummarisingreframingexploring optionsuse of normalising statementsreferral options and availability.